At LASER-CREATIONS, we are committed to providing high-quality custom metal cards that meet your expectations. While we take every precaution to ensure the accuracy and quality of our products, we understand that issues may occasionally arise. This Complaints Procedure outlines how you can raise concerns regarding your purchase and the steps we will take to address them.

1. When to File a Complaint

You are eligible to file a complaint with us under the following circumstances:

• Damaged Product: If your metal card arrives with any visible damage, such as scratches, dents, or other physical defects.

• NFC Chip Issues: If the NFC chip embedded in your business card is non-functional or does not work as intended.

• Other Defects: Any other visible defects or issues that affect the functionality or appearance of the card.

Please note: Since our products are custom-made and personalized to your specifications, we do not accept replacements for design-related concerns. We encourage you to thoroughly review your design before placing an order to ensure your satisfaction.

2. How to Submit a Complaint

To file a complaint, please follow the steps below:

1. Fill Out the Complaint Form: Complete the complaint form provided below with all required information. Ensure that all details are accurate to help us process your request efficiently.

2. Provide Supporting Evidence: Attach clear photographs of the damage or defect, along with any other relevant documentation that supports your complaint (e.g., screenshots demonstrating NFC chip issues).

3. Send the Form: Once completed, send the form and any attachments to our dedicated complaints email address: info@laser-creations.eu.

3. Complaint Form

Please fill out the following form with the necessary details:

Complaints Submission Form

• Full Name:

• Order Number:

• Email Address:

• Phone Number:

• Date of Purchase:

• Description of the Issue:
  (Please provide a detailed description of the problem you encountered.)

• Attachments:
  (Please attach photos or other relevant documents.)

4. What to Expect After Submission

Upon receiving your complaint, our team will:

1. Acknowledge Receipt: You will receive an acknowledgment email confirming that we have received your complaint.

2. Review the Complaint: Our quality assurance team will thoroughly investigate the issue, which may include examining the evidence provided and consulting with our production team.

3. Resolution: If your complaint is validated, we will offer a replacement for the damaged or defective product. The replacement process will be initiated promptly, and you will receive updates regarding the status of your replacement.

4. Follow-Up: Once the issue has been resolved, we may follow up with you to ensure that you are satisfied with the outcome.